If you’re experiencing issues with your Arlo camera being offline, Arlo Support can guide you through troubleshooting steps to resolve the problem and restore your camera’s functionality.

First, ensure that your camera and base station or hub are powered on and connected properly. For a wireless setup, check that the camera's battery is charged and correctly inserted. If the battery is low, replace or recharge it as needed. For a wired setup, ensure that the power cable is securely connected.

Next, verify the internet connection. An unstable or disconnected network can cause your Arlo camera to go offline. Check your Wi-Fi router or modem to ensure it is functioning correctly. Restarting your router or modem can resolve temporary connectivity issues. Ensure that your Arlo camera is within range of your Wi-Fi network to maintain a strong signal.

Access the Arlo app on your smartphone or tablet to check the camera’s status. If the camera appears offline, try restarting it by removing and reinserting the battery or power cable. Additionally, restart the base station or hub by unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in.

Check for firmware updates for both your Arlo camera and base station. Outdated firmware can cause performance issues. Updates can be managed through the Arlo app or Arlo’s official website.

If these steps do not resolve the issue, consider resetting the camera to factory settings and setting it up again. Ensure that you follow the setup instructions precisely to reconnect the camera to your network.

In conclusion, if you encounter Arlo camera offline issues, contacting Arlo Support and following troubleshooting steps like checking power connections, internet stability, and firmware updates can help restore your camera’s functionality.